Returns & Exchanges
At Ozone Coffee, we want you to be completely satisfied with your brew. While we cannot accept returns on roasted coffee due to its perishable nature, we are happy to offer returns or exchanges on all brewing equipment and merchandise within 30 days of purchase.
Check Eligibility
Ensure your item is unused, in its original packaging, and was purchased within the last 30 days. Please note that opened bags of coffee beans are non-returnable.
Contact Support
Email our support team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA) number.
Package Your Item
Securely pack the items in their original box and include a copy of your receipt or order confirmation email to ensure fast processing.
Ship and Refund
Send the package to our warehouse address provided by support; once received and inspected, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing